Laidlaw LTD Privacy Policy

At Laidlaw Ltd, we’re committed to protecting and respecting your privacy, to provide you with an informed choice when providing your personal information. Laidlaw Ltd strive for full compliance with the European Union’s General Data Protection Regulation (also known as Regulation (EU) 2016/679 or “GDPR”). The GDPR enumerates a number of Rights of Data Subjects which we respect as your rights. A partial list includes:

  • The right to have information presented to you in a concise, transparent, intelligible, and easily accessible form, using clear and plain language.
  • The right to have access to your data and the ability to correct inaccuracies and omissions.
  • The right to be informed about your data including what data is processed, and the purpose for which it is processed.
  • The right to object – if you ask, we will stop processing your data.
  • The right of erasure, or right to be forgotten – if you ask, we will erase the personal data that we hold.

This policy explains:

  • When and why we collect personal information about people who visit our website.
  • Products and services this policy covers.
  • What information we might collect from you and store.
  • How we get your consent for the collection and storing of your information.
  • How we use that information and the conditions under which we may disclose it to others.
  • Your rights and choices with respect to your information.
  • How we protect your information to keep it secure.
  • How to contact us directly with questions.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to contact@laidlaw.co.uk or by writing to Laidlaw Ltd, FAO Customer Services, Strawberry Lane, Willenhall, West Midlands, WV13 3RS. Alternatively, you can telephone 01902 600 400 and ask for customer services.

Who are we?

Laidlaw Ltd is the leading specifier, distributor and technical service provider of architectural hardware to the UK construction industry. Laidlaw Ltd is a company registered in England, registered number 9922468, registered office: Strawberry Lane, Willenhall, WV13 3RS. In addition to the renowned Orbis brand the Laidlaw portfolio also incorporates specialist product areas such as Security Systems, Balustrades and Anti-Ligature fittings.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you request product catalogues or technical information.

Your Laidlaw.co.uk account

When you sign up for an account on Laidlaw.co.uk, you will receive an automatic email to confirm your account. Once you have received this email, we will no longer contact you for any purpose unless you request so via the marketing consent form. Should you wish to change your details or delete your account, you can do so at any time by logging into your account. We will not pass on your data or use your data in any other way than to store your account details on the Laidlaw.co.uk website.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialises in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • Process an enquiry you have made.
  • Process a quote you have requested.
  • Process orders that you have submitted.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest to you. These may include information about new products or industry regulations, promotions of our companies’ goods and services.
  • Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example to honour product warranties). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third-parties.

We will not share your information with third-parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivery of goods to site). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third-party product providers we work in association with: We work closely with various third-party product providers such as manufactures, distributors and subcontractors to bring you a range of quality and reliable products and services designed to meet the needs of the construction industry. When you enquire about or purchase one or more of our products, the relevant third-party product provider may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into. These third-party product providers may share your information with us which we will use in accordance with this privacy policy.
When you are using our secure online store www.ironmongeryandmore.co.uk, your order is processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


We may transfer your personal information to a third-party as part of a sale of some or all of our business and assets to any third-party or as part of any business restructuring or reorganisation. We may transfer your information to a third-party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about new products, promotions or industry regulatory changes, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: contact@laidlaw.co.uk or telephone on 01902 600400.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@laidlaw.co.uk, or write to us at: to Laidlaw Ltd, FAO Customer Services, Strawberry Lane, Willenhall, West Midlands, WV13 3RS. Alternatively you can telephone 01902 600 400 and ask for Customer Services. You also have the right to ask for a copy of the information Laidlaw Ltd hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the Laidlaw Ltd websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be held responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We aim to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy

We keep this policy under regular review. This policy was last updated in February 2018.

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