Welcome to Laidlaw.

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8 business centres with over 135 employees, giving you competitive advantage.



We provide high quality bespoke architectural ironmongery, security system and Laidlaw Balustrades. Our end to end services includes the design, manufacture, distribution and supply of project specific solutions whether you require performance critical ironmongery as part of an integrated doorset; a complete solution encompassing the doorset with critical and aesthetic ironmongery or architectural ironmongery alone.

You’ll find everything from handles and locks to doorstops and signs in our extensive range. Each product is available in a choice of finishes and styles to suit the individual design, performance and quality criteria of your project. Our technical team, which includes many who are qualified to the Guild of Architectural Ironmongers Diploma standard, will help you choose the right product for each application and ensure we supply full specification support to you.
For premium commercial and residential projects we are able to take the extra step that will create an impressive high end aesthetic. By using a mixture of materials such as stainless steel and leather or polished chrome and wood, we can help you specify the solutions that will achieve your design ambitions.

Additionally we have a bespoke service where we will work directly with you to rise to the challenge of designing, prototyping and manufacturing the best possible architectural ironmongery solution.

8 business centres with over 135 employees, giving you competitive advantage.



We provide high quality bespoke architectural ironmongery, security system and Laidlaw Balustrades. Our end to end services includes the design, manufacture, distribution and supply of project specific solutions whether you require performance critical ironmongery as part of an integrated doorset; a complete solution encompassing the doorset with critical and aesthetic ironmongery or architectural ironmongery alone.

You’ll find everything from handles and locks to doorstops and signs in our extensive range. Each product is available in a choice of finishes and styles to suit the individual design, performance and quality criteria of your project. Our technical team, which includes many who are qualified to the Guild of Architectural Ironmongers Diploma standard, will help you choose the right product for each application and ensure we supply full specification support to you.
For premium commercial and residential projects we are able to take the extra step that will create an impressive high end aesthetic. By using a mixture of materials such as stainless steel and leather or polished chrome and wood, we can help you specify the solutions that will achieve your design ambitions.

Additionally we have a bespoke service where we will work directly with you to rise to the challenge of designing, prototyping and manufacturing the best possible architectural ironmongery solution.

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Our people.

“We are working hard as a team to support our customers, realising our performance directly translates to your performance.”
As well as working in a way that is honest, open and transparent, we are also taking ownership, remaining accountable and adding value throughout the life cycle of your project.
To ensure we continue being a guiding hand delivering through the entire process, we have re-structured our teams with one aim – to support and help you.

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Our technical expertise and service



Our highly skilled team is always happy to share its technical expertise, whether over the phone or face to face.

Our technical expertise

Our aim is to deliver ultimate reliability, so you can depend on us to share our technical expertise at any time. Whether you contact us through our web site or call us to speak to our technical team, we want you to take advantage of our knowledge and resources.

Our service
To continue leading the way in the health, education, leisure and commercial sectors, we must keep delivering the highest standards of service. We aim to be the number one choice for performance doorsets and architectural ironmongery. To enable this, our new service strategy includes a charter with
KPIs at the heart of our business, ensuring we remain responsible and accountable at all times. We are delivering ultimate reliability through:

Customer relationship management 
Our relationship with you is very important to us so we have streamlined our account management processes, providing dedicated customer contact teams.

We are working hard to be the right partner with the right resources delivering the right results for every single customer.

Speed and efficiency
We are ensuring speed of response to general and technical queries as well as quotations, without compromising on accuracy.

Our technical expertise and service



Our highly skilled team is always happy to share its technical expertise, whether over the phone or face to face.

Our technical expertise

Our aim is to deliver ultimate reliability, so you can depend on us to share our technical expertise at any time. Whether you contact us through our web site or call us to speak to our technical team, we want you to take advantage of our knowledge and resources.

Our service
To continue leading the way in the health, education, leisure and commercial sectors, we must keep delivering the highest standards of service. We aim to be the number one choice for performance doorsets and architectural ironmongery. To enable this, our new service strategy includes a charter with
KPIs at the heart of our business, ensuring we remain responsible and accountable at all times. We are delivering ultimate reliability through:

Customer relationship management 
Our relationship with you is very important to us so we have streamlined our account management processes, providing dedicated customer contact teams.

We are working hard to be the right partner with the right resources delivering the right results for every single customer.

Speed and efficiency
We are ensuring speed of response to general and technical queries as well as quotations, without compromising on accuracy.

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Delivering on our promise.



To make sure we deliver on this promise, we have made a significant investment in our business, to improve our products, solutions and the service experience. We are measuring ourselves through KPIs and have a service charter at the heart of everything we do. We are engaging in the customer journey early, on encouraging collaboration, idea sharing and innovation. The quality of our relationship with our customers is extremely important and, to ensure we deliver ultimate reliability, we have streamlined our services, including our project and account management teams, adding contract coordination and customer communication teams to improve service levels.

Everything we do is underpinned by robust project management. Our clearly defined processes have the sole aim of delivering the right product on-site, on time. This includes, where appropriate, a single point of contact – a key decision maker - between your construction site and our manufacturing site so you receive consistently great service.
A contract coordination team is now in place so you can be confident that, whenever you place an order, the contract coordination team will immediately progress the project, delivering a timely resolution of detail and getting your project into build and delivered on time. A customer communications team has also been established to monitor your project with a key focus around delivery and liaison with site. At all times, you will know exactly where your order is and exactly when you can expect it.

We have the right people, the technology and the infrastructure delivering the right solutions. Size matters too. Our scale means we can handle volume while offering breadth of product: standard performance doorsets, specialist extended performance doorsets, ironmongery and fully integrated solutions.

Delivering on our promise.



To make sure we deliver on this promise, we have made a significant investment in our business, to improve our products, solutions and the service experience. We are measuring ourselves through KPIs and have a service charter at the heart of everything we do. We are engaging in the customer journey early, on encouraging collaboration, idea sharing and innovation. The quality of our relationship with our customers is extremely important and, to ensure we deliver ultimate reliability, we have streamlined our services, including our project and account management teams, adding contract coordination and customer communication teams to improve service levels.

Everything we do is underpinned by robust project management. Our clearly defined processes have the sole aim of delivering the right product on-site, on time. This includes, where appropriate, a single point of contact – a key decision maker - between your construction site and our manufacturing site so you receive consistently great service.
A contract coordination team is now in place so you can be confident that, whenever you place an order, the contract coordination team will immediately progress the project, delivering a timely resolution of detail and getting your project into build and delivered on time. A customer communications team has also been established to monitor your project with a key focus around delivery and liaison with site. At all times, you will know exactly where your order is and exactly when you can expect it.

We have the right people, the technology and the infrastructure delivering the right solutions. Size matters too. Our scale means we can handle volume while offering breadth of product: standard performance doorsets, specialist extended performance doorsets, ironmongery and fully integrated solutions.

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Contact us to see how we can help you now

Call on 01902 600400 or contact us below
 
 
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